Field Engineer description
Field Engineer description :-
Provide network solutions associated with installation and validation of IBS systems, planned and corrective maintenance of put in systems, mercantilism and death penalty the commitments of service contracts, up system utilization of put in systems, and supporting lifecycle management activities in allotted accounts. Activities embrace putting in, troubleshooting and maintaining network atmosphere for IBS customers. Trains client staff, , identifies, analyzes, and repairs failures, orders and replaces elements pro re nata. Determines and recommends that merchandise or services best match the customers’ desires. guarantee all activities square measure documented properly and timely among the CRM and time pursuit system. the sector Service Engineer can have the flexibility to balance multiple priorities and meet deadlines during a fast and ever-changing atmosphere.
Duties:
Maintain continuous concentrate on providing exceptional service to internal and external customers
Provide prime quality and timely solutions to all or any client on-site network service requirements; system installations and start-ups, preventative and corrective maintenance, systems conversions and upgrades.
Thoroughly and timely document inquiries and resolutions within the CRM, following customary operational procedures
Follow informed submitted inquiries through to presentment of resolution
Engage and coordinate with third party vendors (i.e. HP) to resolve open inquiries
System configuration, setup and testing
Assists within the creation of user and in-house technical documentation
Create content articles / technical notes as solutions square measure known
Provide coaching and steering to Network Support Representatives and new team members
Actively participate in and/or lead comes as allotted so as to attain department and company goals
Prioritize time and comes, operating severally
Skills/Qualifications:
Microsoft Windows XP, 7, 8.1, and ten desktop repair
Experience building and configuring Windows server environments mistreatment 2003 -2008 technologies
Exchange 2003 – 2013 expertise
Sonicwall expertise configuring and troubleshooting network flow
Communication protocols like TCP/IP, Telnet, PPTP, L2TP, FTP
Experience with Blackberry Enterprise server and handhelds
Experience mistreatment Cisco and Sonicwall VPN connections and utilities
Experience with Citrix Xenapp five
Ability to troubleshoot server and hardware problems during a timely manner with smallest help
Demonstrated commitment to exceptional client service
Excellent data of private computers, networks, operational systems and hardware
Requires analytical and drawback finding skills to investigate knowledge, do analysis, diagnose and solve issues
Demonstrated ability to figure effectively with others, notably in groups
Ability to handle trying and/or troublesome personal interactions fittingly
Ability to grasp business impact and order problems and comes consequently
Degree most popular but skilled expertise are thought of in role of a degree
Over four years field service expertise
Proficiency with Microsoft Word, Excel, point and Outlook, familiarity with Visio, Project and with internet based mostly technologies.
Excellent written and verbal communication skills
Strong work ethic, glorious group action and adaptability to figure overtime
Sense of urgency for incident resolution
Self-motivated, detail-oriented and arranged.
Ability to carry eighty pounds to a height of 4 feet
Requires a legitimate North American country Driver’s license and also the ability to travel extensively among the NY/NJ space
Flexibility to figure varied shifts (8 to twelve hours), overtime, stand-by, on-call, holidays, etc., once needed
Microsoft certification desired, not needed
Duties:
Maintain continuous concentrate on providing exceptional service to internal and external customers
Provide prime quality and timely solutions to all or any client on-site network service requirements; system installations and start-ups, preventative and corrective maintenance, systems conversions and upgrades.
Thoroughly and timely document inquiries and resolutions within the CRM, following customary operational procedures
Follow informed submitted inquiries through to presentment of resolution
Engage and coordinate with third party vendors (i.e. HP) to resolve open inquiries
System configuration, setup and testing
Assists within the creation of user and in-house technical documentation
Create content articles / technical notes as solutions square measure known
Provide coaching and steering to Network Support Representatives and new team members
Actively participate in and/or lead comes as allotted so as to attain department and company goals
Prioritize time and comes, operating severally
Skills/Qualifications:
Microsoft Windows XP, 7, 8.1, and ten desktop repair
Experience building and configuring Windows server environments mistreatment 2003 -2008 technologies
Exchange 2003 – 2013 expertise
Sonicwall expertise configuring and troubleshooting network flow
Communication protocols like TCP/IP, Telnet, PPTP, L2TP, FTP
Experience with Blackberry Enterprise server and handhelds
Experience mistreatment Cisco and Sonicwall VPN connections and utilities
Experience with Citrix Xenapp five
Ability to troubleshoot server and hardware problems during a timely manner with smallest help
Demonstrated commitment to exceptional client service
Excellent data of private computers, networks, operational systems and hardware
Requires analytical and drawback finding skills to investigate knowledge, do analysis, diagnose and solve issues
Demonstrated ability to figure effectively with others, notably in groups
Ability to handle trying and/or troublesome personal interactions fittingly
Ability to grasp business impact and order problems and comes consequently
Degree most popular but skilled expertise are thought of in role of a degree
Over four years field service expertise
Proficiency with Microsoft Word, Excel, point and Outlook, familiarity with Visio, Project and with internet based mostly technologies.
Excellent written and verbal communication skills
Strong work ethic, glorious group action and adaptability to figure overtime
Sense of urgency for incident resolution
Self-motivated, detail-oriented and arranged.
Ability to carry eighty pounds to a height of 4 feet
Requires a legitimate North American country Driver’s license and also the ability to travel extensively among the NY/NJ space
Flexibility to figure varied shifts (8 to twelve hours), overtime, stand-by, on-call, holidays, etc., once needed
Microsoft certification desired, not needed
